Great Jobs KC

Operations Clerk

What is it?

An operations clerk, sometimes called an administrative assistant or office clerk, provides essential administrative and operational support within various organizations. They perform a wide range of clerical and customer service duties to ensure the smooth and efficient functioning of the operations department. Here’s a breakdown of their key responsibilities:

Administrative Duties:

  • Data entry and document processing: Entering data into computer systems, filing documents, and maintaining accurate records are fundamental tasks for operations clerks. They may use various software programs for data entry, word processing, and spreadsheets.
  • Scheduling and appointments: Depending on the role, they might be responsible for scheduling appointments, managing calendars, and sending appointment confirmations.
  • Communication and correspondence: Operations clerks handle various communication channels, including answering phones, responding to emails, and composing basic correspondence like letters or memos.
  • Travel arrangements and booking: In some cases, they may assist with travel arrangements for employees, booking flights, hotels, and other travel logistics.

Operational Support:

  • Inventory control: Maintaining accurate inventory records, tracking stock levels, and processing orders may be part of an operations clerk’s duties, especially in retail or warehouse settings.
  • Customer service: They may interact directly with customers, providing basic information, answering questions, and resolving minor customer concerns.
  • Preparing reports and presentations: Occasionally, operations clerks may be responsible for creating basic reports or presentations, summarizing data or information for colleagues or supervisors.
  • Maintaining office supplies: Ordering and stocking office supplies to ensure smooth functioning of the work environment.
  • Sorting and distributing mail: Sorting incoming and outgoing mail, ensuring proper delivery or dispatch.
  • Data backup and security: Backing up data regularly and adhering to data security protocols in accordance with company policies.
  • Industry: The specific industry and the organization’s size and structure can influence the types of tasks an operations clerk performs. Their duties can differ significantly between a healthcare facility, a legal office, or a manufacturing company.
  • Department: The department within an organization can also influence the clerk’s responsibilities. For example, an operations clerk in the sales department might handle tasks related to customer orders and quotes, while one in the human resources department might focus on recruitment and employee onboarding processes.
  • Company size and culture: Larger companies might have more specialized roles, with operations clerks focusing on specific tasks, while smaller companies might expect them to handle a broader range of duties.

* Salary Range

$34,300 - $51,500

(entry level – experienced)

* Regional Jobs Available

61

(3 year forecast)

Length of Training

3 weeks

Type of Training

In Person

Is it Right For You?

Here are some essential skills and qualities for success as an operations clerk:

  • Strong communication and interpersonal skills: Effective communication with colleagues, supervisors, and potential customers is crucial for building rapport, providing clear information, and resolving issues.
  • Organization and time management skills: Operations clerks often juggle multiple tasks simultaneously, requiring excellent organizational skills to prioritize tasks, meet deadlines, and manage their time efficiently.
  • Attention to detail and accuracy: Ensuring accuracy in data entry, document processing, and other tasks is essential to avoid errors and maintain efficient operations.
  • Computer literacy: Proficiency in using various computer software programs, including word processing, spreadsheets, and email, is necessary for most operations clerk roles.
  • Ability to learn and adapt: The ability to learn new procedures, adapt to changing priorities, and handle new situations effectively is crucial in dynamic work environments.

Overall, a career as an operations clerk offers a broad entry point into various administrative and operational fields. It provides experience with fundamental office tasks, develops valuable skills like communication and organization, and can serve as a stepping stone to more specialized roles within an organization.

* Pay Range Data: Occupational Employment Wages Statistics (OEWS). 2023-Q3.
* Demand: Forecast data is based off national projections provided by the BoLS and adapted for regional growth patterns by Chmura.

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